WILL MY FIREARM ORDER BE SHIPPED TO MY HOME?
By federal law, all firearms must be shipped to a valid Federal Firearms License holder. Firearms WILL NOT be shipped to a customer’s residence. We can ship to the FFL of your choosing that is near you.
HOW DO I PLACE AN ORDER WITH EMERALD GUNSHOP?
Our shopping cart can be accessed by the link in the upper-right corner of all Emerald Gunshop pages. You can put the items you would like to purchase in this cart while you continue to shop. Placing an item in your cart does not obligate you to purchase it. You can delete the item from your cart later. To put an item in your shopping cart, browse our categories or search for an item by typing it into the search bar. When you find an item you would like to purchase, click on “add to cart.” Once your cart contains all of the products you would like to purchase, click on the “View Cart & Checkout” button to finish your order. For further detailed instructions you can visit our “Buying Guns Online” page.
HOW MUCH IS MY SHIPPING FEE?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
HOW LONG DOES IT TAKES NORMALLY TO RECEIVE MY ORDER ?
Processing times prior to shipment of firearm orders are normally one to three business days providing the FFL information for your purchase is provided to us. Non-firearm orders normally process for shipment within one to three business days after we receive your payment.
PLEASE NOTE: Processing times are separate from actual shipping times.
If we are shipping you a firearm, we MUST have a valid copy of your dealer’s FFL (Federal Firearms License) BEFORE we can ship your gun. PLEASE NOTE: In times of high order volume these processing times may increase.
For further specifics on shipping procedures please see our Shipping page.
HOW DO I KNOW YOU RECEIVE MY ORDER?
Once we receive you order, you will receive a confirmation email with your order number via the email address you provided for your account. When your order is shipped you will receive another email with your tracking number.
NOTE: We only ship out paid order.
WHAT IF I DO NOT RECEIVE CONFIRMATION OF MY ORDER VIA MAIL?
Please call (720)-383-4861 to reach a EMerald Gunshop Customer Service or Live Chat. We would be happy to send you another copy and/or confirm your order and email address.
HOW CAN I TRACK MY SHIPMENT?
To track your shipment, open your email containing the tracking number. Click on the link to track you order.
WILL I BE CHARGED SALES TAX?
Due to the sales tax law changes the past couple years, tax may be charged depending on your home state. The tax is calculated based on your location.
DO YOU ACCEPT CHECKS AND CREDIT CARDS PAYMENTS?
NO. We don’t accpet them for now. We are currently working on the system.
I LIVE OUTSIDE THE UNITED STATES, CAN I STILL PLACE AN ORDER?
Yes. But kindly contact us before placing your order via mail or live chat.
WHAT IF A PRODUCT DESCRIPTION IS NOT CORRECT?
As with most technology there are times when errors occur and Emeraldgunshop does not guarantee that product titles, descriptions, or photos are 100% accurate. If you have a concern regarding a specific item please contact us prior to purchase. Emeraldgunshop reserves the right to correct any errors on our website that are discovered.